For setup, billing, or sync help, email [email protected]. Include your .myshopify.com store domain, the custom-label slot, and the time of the affected run.
Before contacting support
- Confirm Shopify's official Google & YouTube app is installed and connected.
- Open Prosper Custom Labels and check that all five definitions show Ready.
- Run a fresh preview and note the Set, Clear and Unchanged counts.
- If a run failed, copy the error shown on the label detail page.
What the app controls
Prosper Custom Labels manages the five product metafields used for custom labels 0–4. The official Google & YouTube app remains responsible for feed submission, Google account connection, product approvals and campaigns.
Typical response time
Starter support replies within two business days. Growth and Scale include priority email support, normally within one UK business day.