Last updated: 29 May 2026
This Privacy Policy explains how Prosper Online collects, uses, stores and protects personal information when you visit our website, contact us, enquire about our services, or work with us.
Prosper Online is a UK-focused online business providing Shopify theme development, paid marketing, bespoke software and related website services. We are committed to handling personal data lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, and applicable Privacy and Electronic Communications Regulations.
1. Who we are
This website is operated by ZAKE VENTURES LTD trading as Prosper Online.
Company number: 13884341
Registered office: 110 Station Parade, Harrogate, England, HG1 1EP
Website: www.prosperonline.uk
Email: [email protected]
For the purposes of UK data protection law, ZAKE VENTURES LTD trading as Prosper Online is the controller of the personal data described in this policy where we decide how and why that personal data is used.
In some client projects, particularly where we work on a client's website, ecommerce store, advertising account, analytics account or software system, we may act as a processor on behalf of that client. In those cases, the client remains responsible for deciding how and why the relevant personal data is used, and we process it only in accordance with agreed instructions.
2. Personal data we may collect
Depending on how you interact with us, we may collect and use identity and contact details, enquiry and project information, billing and transaction records, technical website data, marketing and advertising interaction data, and client system access information needed to deliver agreed services.
- Identity and contact details: name, email address, phone number, business name and job title.
- Enquiry and project information: details you provide when requesting a quote, discussing a Shopify project, paid marketing work, bespoke software, or other website services.
- Billing and transaction information: invoice details, payment status and records of services purchased. Payments may be made by bank transfer or through payment providers such as Stripe.
- Technical and usage data: IP address, browser type, device information, pages visited, approximate location, referral source and website usage data.
- Marketing and advertising data: information about how visitors interact with our website, adverts or business content, including through analytics, advertising and business development tools.
- Client system access information: technical access or permissions you provide so we can deliver agreed services. This may include access to websites, ecommerce platforms, analytics, advertising tools, hosting, repositories or related systems.
3. How we collect personal data
We may collect personal data when you visit or browse our website, complete a contact or enquiry form, email or message us, request a quote, become a client or supplier, provide access to relevant systems, or interact with our content, marketing or analytics tools.
Enquiries may be received by email, through our website, or through business development and lead management tools such as Apollo.
4. How we use your personal data
We may use your personal data to respond to enquiries, provide quotes and proposals, deliver Shopify development, website support, paid marketing, consultancy or bespoke software services, manage client relationships, issue invoices, process payments, maintain and improve our website, understand website usage, measure and improve marketing performance, comply with legal obligations, and establish, exercise or defend legal claims.
We do not currently operate a general email newsletter. If this changes, we will only send marketing communications where permitted by law and will provide a way to opt out.
5. Lawful bases for processing
We only use personal data where we have a lawful basis to do so. Depending on the circumstances, we may rely on contract, legitimate interests, legal obligation, or consent.
- Contract: where processing is necessary to provide services to you or take steps before entering into a contract.
- Legitimate interests: where processing supports our business operations, client communications, service improvement, website security, analytics, advertising performance measurement, business development, or the administration of our services, provided your rights do not override those interests.
- Legal obligation: where we need to keep records or process information to comply with tax, accounting or other legal duties.
- Consent: where we ask for your clear permission, such as for certain marketing communications or non-essential cookies.
6. Cookies, analytics and advertising technologies
Our website may use cookies and similar technologies to operate properly, improve performance, understand visitor behaviour, measure marketing effectiveness and support advertising or business development activity.
Some cookies are essential for the website to function. Non-essential cookies, including analytics, advertising and remarketing technologies, should only be used where permitted by law and, where required, with your consent.
The tools we use may change over time, but they may include services such as Google Analytics, Google Ads, Meta advertising technologies, LinkedIn advertising or insight tools, Apollo, Cloudflare and similar analytics, advertising, security or business development platforms.
You can usually control cookies through your browser settings. Where a cookie banner or preference tool is available, you can use it to manage your choices.
7. Sharing personal data
We do not sell your personal data. We may share personal data where reasonably necessary with service providers who help us operate our website, email, hosting, analytics, advertising, project management, accounting or payment systems; professional advisers such as accountants, lawyers or insurers; platform providers relevant to a project or service; law enforcement, regulators, courts, public authorities or other third parties where required by law; or another organisation in connection with a business transfer, restructuring or similar event.
Examples of providers or platforms we may use include Google Workspace, Asana, FreeAgent, Stripe, Cloudflare, OVH, AWS, Google, Meta, LinkedIn, Apollo and other technical, hosting, analytics, advertising, payment, accounting, communication or project delivery providers.
Where we use service providers, we expect them to protect personal data and only use it for authorised purposes.
8. International transfers
Some providers we use may process personal data outside the United Kingdom. Where this happens, we will take steps intended to ensure appropriate safeguards are in place, such as adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or other lawful transfer mechanisms.
9. How long we keep personal data
We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including to manage enquiries, deliver services, maintain business records, comply with legal and accounting obligations, resolve disputes, and protect our legitimate business interests.
Retention periods vary depending on the type of information, the nature of our relationship with you, legal requirements and operational needs. We review retained information from time to time and delete or anonymise it when it is no longer reasonably required.
10. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, password protection, limited permissions and careful handling of client system access.
No website, email system or online service can be guaranteed to be completely secure. You should take care when sending sensitive information online.
11. Your rights
Under UK data protection law, you may have the right to access the personal data we hold about you, ask us to correct inaccurate or incomplete data, ask us to delete your personal data in certain circumstances, ask us to restrict how we use your data, object to certain processing including direct marketing, request data portability in certain circumstances, withdraw consent where we rely on consent, and complain to the Information Commissioner's Office.
These rights are not absolute and may depend on the circumstances. We may need to verify your identity before responding to a request.
If your request relates to personal data we process on behalf of one of our clients, we may need to refer the request to that client or act in accordance with their instructions.
12. Marketing and business development
We may process business contact details for marketing, advertising, retargeting, lead generation or business development purposes where permitted by law. We do not currently operate a general email newsletter.
You can object to direct marketing at any time by contacting us at [email protected]. Even if you opt out of marketing, we may still send service-related messages, such as project, account, invoice or legal notices.
13. Third-party links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of those third-party websites. You should read their privacy policies before providing personal data to them.
14. Children's data
Our website and services are intended for business users and adults. We do not knowingly collect personal data from children.
15. Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection matters. The ICO website is www.ico.org.uk.
16. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.
17. Contact us
To ask a question about this Privacy Policy or exercise your data protection rights, please contact Prosper Online at [email protected].